The Sunland Management System is our methodology for running our business and ensuring we are fulfilling our purpose of helping our customers do what they do better. It is a cyclical system that connects our strategic vision to tactical implementation all within the framework of our values.
Our Customers' Experience
Communication and Transparency:
What It’s Like to Do Logistics With Sunland
Whether you are contacting us for the first time or are a thirty-year customer, Sunland has processes in place to ensure you receive the highest quality service. Our relationship management processes are designed with your strategic direction in mind, positioning our organization to support your short and long-term needs.
Sunland’s Relationship Management Process:
- Customer Acquisition Process
- Advance Quality Planning
- Account Ownership
- Business Reviews
- Corrective Preventive Action Process
- Customer Satisfaction Surveys
- Voice of the Customer Sessions
- Innovations & Continuous Improvement
Advanced Quality Planning sessions and periodic business reviews are essential to facilitating an efficient transition and transformation of your operation. We approach customer relationships as partnerships—built on trust and focused on driving innovation to win as a team.
"I would just like to comment that you guys do a wonderful job of coordinating and communicating, and I am grateful. It makes my job so much easier to know that you’re working together, and I don’t have to worry about things slipping through the cracks. It is a pleasure doing business with you."
"I would gladly recommend Sunland for several reasons, but the most important would be their excellent customer service and their ability to make me feel as though my company’s needs and my clients’ needs are always their top priority. My company depends a lot on the experience and knowledge the Sunland team has regarding hazardous chemicals. They have many times gone above and beyond to accommodate and assist on site one of our biggest clients and in turn this has helped our company be successful."
"The superior service that Sunland provides to Scotts is critical to our supply chain management…Sunland has been a valued partner in supporting Scotts in the Southeast with outstanding warehousing out of the Simpsonville, SC, facility and has been an important element of our supply chain success."
Moving Beyond the Single Account Manager Standard
To ensure alignment and to hear all of the voices of the customer, you need just as many listeners—not just the traditional Account Manager model. We ensure that every customer has multiple levels of relationship owners in the organization to actively listen and to understand your company’s evolving needs.
A Culture That Competes
Not only will you be partnering with your account managers, you will have an entire team of dedicated professionals on your side. Sunland is committed to establishing a culture rooted in highest quality work, safety, respect, and continuous improvement. Our team mentality empowers associates at all levels to solve problems and improve processes. Because talent and customer care are essential to a successful logistics solution, our strong culture offers our customers a competitive edge.