Whether you are contacting us for the first time or are a thirty-year customer, Sunland has processes in place to ensure you receive the highest quality service. Our relationship management processes are designed with your strategic direction in mind, positioning our organization to support your short and long-term needs.
Advanced Quality Planning sessions and periodic business reviews are essential to facilitating an efficient transition and transformation of your operation. We approach customer relationships as partnerships—built on trust and focused on driving innovation to win as a team.
To ensure alignment and to hear all of the voices of the customer, you need just as many listeners—not just the traditional Account Manager model. We ensure that every customer has multiple levels of relationship owners in the organization to actively listen and to understand your company’s evolving needs.
Not only will you be partnering with your account managers, you will have an entire team of dedicated professionals on your side. Sunland is committed to establishing a culture rooted in highest quality work, safety, respect, and continuous improvement. Our team mentality empowers associates at all levels to solve problems and improve processes. Because talent and customer care are essential to a successful logistics solution, our strong culture offers our customers a competitive edge.