The Sunland Management System is our methodology for running our business and ensuring we are fulfilling our purpose of helping our customers do what they do better. It is a cyclical system that connects our strategic vision to tactical implementation all within the framework of our values.
Communication and Transparency:
What It’s Like to Do Logistics With Sunland
Whether you are contacting us for the first time or are a thirty-year customer, Sunland has processes in place to ensure you receive the highest quality service. Our relationship management processes are designed with your strategic direction in mind, positioning our organization to support your short and long-term needs.
Sunland’s Relationship Management Process:
- Customer Acquisition Process
- Advance Quality Planning
- Account Ownership
- Business Reviews
- Corrective Preventive Action Process
- Customer Satisfaction Surveys
- Voice of the Customer Sessions
- Innovations & Continuous Improvement
Advanced Quality Planning sessions and periodic business reviews are essential to facilitating an efficient transition and transformation of your operation. We approach customer relationships as partnerships—built on trust and focused on driving innovation to win as a team.
A Culture That Competes
Not only will you be partnering with your account managers, you will have an entire team of dedicated professionals on your side. Sunland is committed to establishing a culture rooted in highest quality work, safety, respect, and continuous improvement. Our team mentality empowers associates at all levels to solve problems and improve processes. Because talent and customer care are essential to a successful logistics solution, our strong culture offers our customers a competitive edge.